FAQS

Unfortunately YES, once an order has been placed,we can make changes as long as order has not shipped. Just contact us as fast as you can through our contact channels.

After dispatching of order, we'll be unable to make changes to your order.

Please contact our Customer Care at +92-326-3634554 and we can attempt to make a cancellation. We are unable to halt a shipment once an order is out. You can, however, always return your items to us for credit or a full refund within 10 days of your order date.

Yes, as long as the order has not yet shipped.

Please call Customer Care at +92-326-3634554 or contact through any other contact channel and we will do our best to accommodate.

We do our best to ship your order in full. However, in the rare case that an item is unavailable, we will notify you via Call or Email and refund you for any missing items if you pay in advance.

Economy (3-4 business days) is Rs-200, or free if order value is Rs-1000 regularly.

Orders placed by 3:00 PM (Pakistan Standard Time) will be shipped the same day via Registered Courier Service

Orders received after 3:00 PM will be dispatched the next day.

Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.

Yes. Once your order has shipped, we will send a confirmation email that includes tracking information. If you did'nt enter your email while placing your order, a SMS sent to your registered phone number with the tracking number and tracking link.

if you get trouble tracking your order, just contact us and we'll help you to track your order.

the delivery time for delivery in lahore is 24-36 hours. however, delivery time for all other cities is 2-4 working days.

Yes, we do. but for international shipping, customer has to pay the delivery charges by his/her own.

You have 10 days from your order date to request a return. All items must be unworn with the original tags attached. All items are returnable, except Items marked final sale.

We reserve the right to return any item that does not comply with our return policy.

Yes, we Offer Exchanges, in your order you'll get an refund/ replacement form, fill up that form, courier back the product with that form to our return address. once we receive it, we'll give you a confirmation call about receiving and we'll dispatch your replacement same day from our warehouse.

(there are Rs-200 delivery charges that customer have to pay as COD upon exchange parcel delivery)

once we receive the product, we'll check if it comply our return poicy, if yes, then we'll issue your refund via your provided payment method(fill it up on the form provided with in the parcel) with in 2-3 working days.

please contact us at our customer support channel. If the item went on sale within 24 hours after you purchased it, we can honor the sale price. We will refund the difference through your desired payment method.